Shipping and Returns
Please see if we are an approved vendor at the facility and your package is shipping to, before ordering.
WE ARE NOT RESPONSIBLE FOR UNAPPROVED PACKAGES FOR DISSAPPROVED VENDOR - REFUNDS FOR REJECTED PACKAGES ARE NOT AUTHORIZED BY ITS ALL LOVE CASSETTES.
ORDERS WILL BE SHIPPED 7-10 DAYS AFTER THE ORDER IS PLACED
If we delivered an order to an Inmate that was incorrect, we will correct the issue and reship the order to an Inmate. If an Inmate has loss of privileges or if he/she are not able to receive a package after we shipped a package to an Inmate, we will hold the package until the Inmate is off Loss of Privileges, and when he/she is back on privileges again, we will immediately reship the order to the Inmate. We will not refund you because an Inmate has a loss of privileges.
We do not issue refunds. Many correctional facilities require items being delivered a particular way, and most of the time we do meet their requirements; however some correctional facilities will require more packaging for an order to be delivered, and will usually notify us of that packaging requirement when they return the package to us.
All customized orders are not refundable.
We will only consider a refund to any loved one and/or an Inmate when an order cannot be corrected by us for a correctional facility. If you made your payment by electronic payment online, or through any service requiring electronic services, and you make an attempt to dispute, chargeback or request a refund from our service provider, you will lose odering priviliges for our company.